MWS TAXI TERMS OF SERVICE

Website: https://www.mwstaxi.com
Last Updated: August 9, 2025
Effective Date: August 9, 2025

1. ACCEPTANCE OF TERMS

By using MWS Pattaya Taxi services (“MWS Taxi,” “we,” “us,” or “our”), accessing our website, mobile application, or booking our transportation services, you (“Customer,” “Passenger,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and MWS Pattaya Taxi.

If you do not agree to these Terms, please do not use our services.

1.1 Company Information

MWS Pattaya Taxi
Established: 2019
Address: 1314, Nong Pla Lai, Bang Lamung District, Chon Buri 20150, Thailand
Alternative Address: 167 Soi Mariam, Muang Pattaya, Bang Lamung District, Chon Buri 20150
Website: https://www.mwstaxi.com

1.2 Service Description

MWS Taxi provides professional taxi and transportation services throughout Pattaya and surrounding areas, including but not limited to:

Airport transfers to/from Bangkok (Suvarnabhumi and Don Mueang airports)
Local transportation within Pattaya, Jomtien, Naklua, Walking Street, and Beach Road
Hotel and accommodation transfers
City tours and sightseeing trips
Group transportation services

2. SERVICE BOOKING AND RESERVATIONS

2.1 Booking Methods

You may book our services through:

Our official website: www.mwstaxi.com
Phone calls (24/7 availability)
Line messenger
WhatsApp
Email
Third-party booking platforms (where applicable)

2.2 Booking Requirements

To make a reservation, you must provide:

Full name of the primary passenger
Valid contact number (mobile phone preferred)
Pickup location and destination
Preferred pickup date and time
Number of passengers
Amount and type of luggage
Special requirements (if any)

2.3 Booking Confirmation

All bookings are subject to availability
A confirmation will be sent via your preferred communication method
You will receive driver and vehicle details prior to pickup
Changes to confirmed bookings must be made at least 2 hours before pickup time

2.4 Advance Booking

We recommend booking at least 24 hours in advance for airport transfers
Same-day bookings are subject to vehicle availability
Peak season and holiday bookings should be made well in advance
Group bookings (5+ passengers) require minimum 48 hours notice

3. PRICING AND PAYMENT

3.1 Pricing Structure

Transparent Pricing: All prices are clearly stated before booking
Fixed Rates: Most routes have fixed pricing regardless of traffic conditions
Inclusions: Highway tolls are included in stated prices
Starting Price: Airport transfers start at 1,000 THB including highway tolls
No Hidden Fees: What you see is what you pay (unless additional services are requested)

3.2 Vehicle Categories and Pricing

Sedan (3-4 passengers)

Comfortable for up to 4 people with luggage
Highway fees included
Starting from 1,000 THB for airport transfers

Van/Commuter (5-9 passengers)

Accommodates 5-9 passengers
Space for up to 5 luggage bags
Highway fees included
Premium pricing for larger groups

3.3 Payment Methods

Accepted payment methods include:

Cash (Thai Baht)
Credit cards (Visa, Mastercard)
Debit cards
Mobile payment platforms (where available)
Bank transfers (for advance bookings)

3.4 Payment Terms

Prepayment: Some bookings may require advance payment
Payment on Completion: Most services can be paid upon arrival at destination
Currency: All prices quoted in Thai Baht (THB)
Exchange Rates: Foreign currency accepted at current exchange rates

3.5 Additional Charges

Additional fees may apply for:

Extra stops not included in original booking
Waiting time beyond 15 minutes (charged per hour)
Oversized luggage or equipment
Pet transportation (advance notice required)
Late-night pickups (midnight to 5 AM) – premium rates may apply
Cleaning fees for vehicle damage or excessive mess

4. CANCELLATION AND MODIFICATION POLICY

4.1 Cancellation by Customer

Free Cancellation:

Bookings can be cancelled free of charge up to 24 hours before pickup time
Same-day cancellations made more than 2 hours before pickup: 50% charge
Cancellations less than 2 hours before pickup: Full charge applies

No-Show Policy:

Failure to appear for pickup without prior cancellation results in full charge
Drivers will wait up to 15 minutes beyond scheduled pickup time
Additional waiting time is charged per hour

4.2 Cancellation by MWS Taxi

We reserve the right to cancel bookings in cases of:

Severe weather conditions affecting safety
Vehicle mechanical issues
Force majeure events
Customer behavior violations
Insufficient advance notice for special requirements

Customer Compensation:

Full refund for cancellations initiated by MWS Taxi
Assistance in arranging alternative transportation when possible
No compensation for consequential damages

4.3 Modification of Bookings

Changes to pickup time, location, or destination must be made at least 2 hours in advance
Price adjustments may apply for route changes
Vehicle type changes subject to availability
Additional passengers may require vehicle upgrade

5. PASSENGER RESPONSIBILITIES AND CONDUCT

5.1 Required Information

Passengers must provide:

Accurate pickup and destination addresses
Correct contact information
Honest declaration of passenger count and luggage
Special needs or requirements in advance

5.2 Prohibited Conduct

The following behaviors are strictly prohibited:

Smoking in vehicles
Consumption of alcohol or illegal substances
Loud, disruptive, or inappropriate behavior
Damage to vehicle property
Harassment of drivers or other passengers
Transportation of illegal items or substances
Exceeding vehicle capacity limits

5.3 Passenger Safety Requirements

Seat belts must be worn by all passengers
Children must use appropriate car seats (customer responsibility)
No standing or moving while vehicle is in motion
Follow driver instructions regarding safety procedures
Report any safety concerns immediately

5.4 Luggage and Personal Items

Passengers responsible for their personal belongings
Oversized or excessive luggage must be declared during booking
Valuable items should be kept with passenger at all times
MWS Taxi not liable for lost or forgotten items
Sharp objects or dangerous materials prohibited

6. DRIVER AND VEHICLE STANDARDS

6.1 Driver Qualifications

All MWS Taxi drivers:

Hold valid commercial driving licenses
Undergo background checks and safety training
Speak functional English for international passengers
Maintain professional appearance and behavior
Are trained in customer service standards

6.2 Vehicle Standards

Our fleet consists of:

Well-maintained, regularly serviced vehicles
Clean, comfortable interiors
Air conditioning and modern amenities
Valid insurance and registration
Regular safety inspections

6.3 Service Standards

We guarantee:

Punctual pickup times
Professional driver conduct
Clean, safe vehicles
Assistance with luggage
Knowledge of local routes and destinations

7. LIMITATION OF LIABILITY

7.1 Service Limitations

MWS Taxi’s liability is limited to:

Direct damages arising from our negligence
Refund of service fees in case of service failure
Maximum liability not exceeding the cost of the transportation service

7.2 Excluded Liabilities

We are not liable for:

Delays due to traffic, weather, or road conditions
Missed flights, appointments, or connections
Loss or damage to personal property
Indirect, consequential, or punitive damages
Events beyond our reasonable control (force majeure)

7.3 Insurance Coverage

All vehicles carry mandatory insurance as required by Thai law
Passenger accident insurance coverage included
Property damage coverage for third parties
Customers advised to maintain personal travel insurance

7.4 Time Accuracy

While we strive for punctuality:

Pickup times are estimates and may vary due to traffic conditions
We recommend allowing extra time for important appointments
Airport transfers include buffer time for potential delays
Real-time updates provided when significant delays occur

8. FORCE MAJEURE

MWS Taxi shall not be liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to:

Natural disasters (floods, earthquakes, storms)
Government actions or restrictions
Civil unrest or political instability
Pandemic or health emergency restrictions
Infrastructure failures (road closures, power outages)
Labor strikes or transportation disruptions

In such cases, we will:

Provide alternative solutions when possible
Offer full refunds for cancelled services
Reschedule services at no additional cost when feasible

9. PRIVACY AND DATA PROTECTION

9.1 Information Collection

By using our services, you consent to our collection and use of personal information as outlined in our Privacy Policy, including:

Contact information for booking and communication
Travel details for service delivery
Payment information for transaction processing
Feedback and reviews for service improvement

9.2 Data Security

We implement appropriate security measures to protect your personal information and maintain confidentiality in accordance with Thai Personal Data Protection Act (PDPA) and international standards.

9.3 Third-Party Sharing

Personal information may be shared with:

Drivers assigned to your trip
Payment processors for transaction handling
Hotel partners for coordination
Legal authorities when required by law

10. INTELLECTUAL PROPERTY

10.1 Trademark Rights

“MWS Taxi,” “MWS Pattaya Taxi,” and related logos are trademarks of MWS Pattaya Taxi. Unauthorized use is prohibited.

10.2 Website Content

All content on our website, including text, images, graphics, and software, is protected by copyright and other intellectual property laws.

10.3 User-Generated Content

By providing reviews, feedback, or other content, you grant us a non-exclusive right to use such content for promotional and operational purposes.

11. DISPUTE RESOLUTION

11.1 Complaint Procedure

For service-related complaints:

Contact us immediately via phone, email, or messaging
Provide booking details and specific concerns
Allow 48 hours for initial response
Escalate to management if unsatisfied with initial resolution

11.2 Governing Law

These Terms are governed by the laws of Thailand. Any disputes will be subject to the jurisdiction of Thai courts.

11.3 Alternative Dispute Resolution

We encourage resolution through:

Direct negotiation and communication
Mediation through tourism authorities
Industry arbitration when appropriate

11.4 Limitation Period

Claims must be made within 30 days of service completion or they will be considered waived.

12. MODIFICATIONS TO TERMS

12.1 Right to Modify

MWS Taxi reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website.

12.2 Notification of Changes

Significant changes will be communicated through:

Email notifications to registered users
Website announcements
SMS notifications for major policy changes

12.3 Continued Use

Continued use of our services after changes constitute acceptance of modified Terms.

13. CONTACT INFORMATION

For questions, complaints, or clarifications regarding these Terms:

MWS Pattaya Taxi
Address: 1314, Nong Pla Lai, Bang Lamung District, Chon Buri 20150, Thailand
Alternative Address: 167 Soi Mariam, Muang Pattaya, Bang Lamung District, Chon Buri 20150

24/7 Customer Service:
Email: info@mwstaxi.com
Website: https://www.mwstaxi.com
Phone: Available 24 hours for bookings and support

Response Times:

Emergency situations: Immediate response
General inquiries: Within 2 hours
Complaint resolution: Within 48 hours

14. SEVERABILITY AND ENTIRE AGREEMENT

14.1 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and MWS Taxi regarding the use of our services.

14.3 Language

These Terms are prepared in English. In case of translation into other languages, the English version shall prevail in case of any discrepancy.

By using MWS Taxi services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. We appreciate your trust in our services and look forward to providing you with safe, reliable, and professional transportation.