Website: https://www.mwstaxi.com Last Updated: August 9, 2025

INTRODUCTION: MWS TAXI PRIVACY POLICY

MWS Pattaya Taxi (“we,” “our,” or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our taxi services, visit our website, or interact with us through various channels.

Since 2019, MWS Pattaya Taxi has been Pattaya’s trusted transportation partner, serving over 15,000 satisfied passengers from around the world. We understand that trust is fundamental to our relationship with you, and protecting your personal information is essential to maintaining that trust.

INFORMATION WE COLLECT

1. Personal Information

We collect the following personal information when you book our services:

  • Contact Information: Full name, phone number, email address
  • Travel Details: Pickup and drop-off locations, travel dates and times
  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
  • Identification: Passport or ID information when required for airport transfers
  • Special Requirements: Any accessibility needs, luggage specifications, or other service preferences

2. Booking Information

  • Trip history and booking records
  • Service preferences and feedback
  • Communication records (calls, messages, emails)
  • Vehicle and driver assignments

3. Website and Technical Information

  • IP address and device information
  • Browser type and version
  • Pages visited and time spent on our website
  • Cookies and similar tracking technologies
  • Location data (when permission is granted)

4. Third-Party Information

We may receive information about you from:

  • Hotels, travel agencies, or booking platforms
  • Payment processors
  • Social media platforms (if you choose to connect)
  • Customer reviews and feedback platforms

HOW WE USE YOUR INFORMATION

Primary Business Purposes

  • Service Delivery: Arranging pickups, coordinating with drivers, and ensuring safe transportation
  • Customer Communication: Confirming bookings, providing trip updates, and handling customer service inquiries
  • Payment Processing: Processing transactions and managing billing
  • Safety and Security: Ensuring passenger and driver safety, emergency assistance

Service Improvement

  • Quality Enhancement: Analyzing service performance and customer satisfaction
  • Route Optimization: Improving pickup times and route efficiency
  • Fleet Management: Maintaining vehicle standards and driver performance
  • System Development: Enhancing our booking platform and mobile services

Marketing and Communications

  • Service Updates: Informing you about service changes or improvements
  • Promotional Offers: Sending special offers and discounts (with your consent)
  • Customer Surveys: Gathering feedback to improve our services
  • Newsletter: Providing travel tips and company news (opt-in basis)

Legal Compliance

  • Regulatory Requirements: Meeting transportation authority regulations
  • Tax Obligations: Maintaining records for tax purposes
  • Dispute Resolution: Handling complaints and legal matters
  • Insurance Claims: Processing insurance-related documentation

INFORMATION SHARING AND DISCLOSURE

Service Partners

  • Drivers: Sharing necessary trip information for service delivery
  • Payment Processors: Secure transmission of payment data
  • Technology Providers: Website hosting, booking system maintenance
  • Insurance Companies: Claim processing and coverage verification

Legal Requirements

We may disclose your information when required by:

  • Thai law enforcement agencies
  • Court orders or legal proceedings
  • Transportation regulatory authorities
  • Emergency services (for safety purposes)

Business Operations

  • Hotel Partners: Coordinating guest transportation services
  • Travel Agencies: Managing group bookings and transfers
  • Airport Authorities: Facilitating official transfer services

We Never Sell Your Data

MWS Taxi does not sell, rent, or trade your personal information to third parties for marketing purposes.

DATA SECURITY MEASURES

Technical Safeguards

  • Encryption: SSL encryption for all data transmission
  • Secure Servers: Protected database storage with regular backups
  • Access Controls: Limited employee access on a need-to-know basis
  • Regular Updates: Maintaining current security software and protocols

Physical Security

  • Office Security: Secured premises with controlled access
  • Document Protection: Safe storage of physical records
  • Device Security: Encrypted laptops and mobile devices for staff

Payment Security

  • PCI Compliance: Meeting payment card industry standards
  • Third-Party Processors: Using established, secure payment gateways
  • No Storage: We do not store complete credit card information

Staff Training

  • Privacy Awareness: Regular training on data protection
  • Confidentiality Agreements: All staff sign confidentiality agreements
  • Incident Response: Procedures for handling security breaches

YOUR PRIVACY RIGHTS

Access and Control

  • Data Access: Request a copy of your personal information
  • Data Correction: Update or correct inaccurate information
  • Data Deletion: Request removal of your personal data (subject to legal requirements)
  • Data Portability: Receive your data in a transferable format

Communication Preferences

  • Marketing Opt-Out: Unsubscribe from promotional communications
  • Communication Channels: Choose how you want to receive updates
  • Frequency Control: Set preferences for communication frequency

Consent Management

  • Withdrawal: Withdraw consent for data processing (where applicable)
  • Purpose Limitation: Object to specific uses of your information
  • Automated Decisions: Request human review of automated processing

COOKIES AND TRACKING

Types of Cookies

  • Essential Cookies: Required for website functionality
  • Performance Cookies: Help us analyze website usage
  • Targeting Cookies: Used for relevant advertising (with consent)

Cookie Management

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

Third-Party Tracking

Our website may include:

  • Google Analytics for usage statistics
  • Social media plugins
  • Payment processor tracking
  • Customer service chat tools

DATA RETENTION

Retention Periods

  • Active Bookings: Data kept during service period
  • Completed Trips: Records maintained for 7 years (for insurance and legal purposes)
  • Financial Records: Kept for tax compliance periods
  • Marketing Data: Retained until you opt out or request deletion

Deletion Process

  • Automatic Deletion: Old data automatically removed per schedules
  • Manual Requests: Process deletion requests within 30 days
  • Legal Holds: Some data may be retained longer for legal compliance

INTERNATIONAL TRANSFERS

Data Processing Locations

  • Primary Processing: Data primarily processed in Thailand
  • Cloud Services: May use international cloud providers with adequate protection
  • Payment Processing: International payment processors with strong security standards

Safeguards

  • Adequacy Decisions: Transfers only to countries with adequate protection
  • Contractual Protections: Binding agreements with international partners
  • Security Standards: Maintaining high security regardless of location

CHILDREN’S PRIVACY

MWS Taxi does not knowingly collect personal information from children under 13 years of age. If you believe we have inadvertently collected such information, please contact us immediately for removal.

CHANGES TO THIS POLICY

Policy Updates

  • Regular Reviews: We review this policy annually
  • Change Notifications: Significant changes will be communicated via email
  • Website Updates: Current policy always available on our website
  • Consent Requirements: Major changes may require renewed consent

Notification Methods

  • Email notifications to registered users
  • Website announcements
  • SMS notifications for significant changes

CONTACT INFORMATION

Privacy Inquiries

For any privacy-related questions or requests, please contact us:

MWS Pattaya Taxi
Address: 1314, Nong Pla Lai, Bang Lamung District, Chon Buri 20150, Thailand
Alternative Address: 167 Soi Mariam, Muang Pattaya, Bang Lamung District, Chon Buri 20150

Email: info@mwstaxi.com
Phone: Available 24/7 for privacy concerns
Website: https://www.mwstaxi.com

Business Hours: 24/7 Service Available
Response Time: We aim to respond to privacy inquiries within 48 hours

Regulatory Authority

If you have concerns about our privacy practices, you may also contact the Personal Data Protection Committee of Thailand.

ADDITIONAL INFORMATION

Service Areas

Our privacy policy covers services in:

  • Central Pattaya
  • Jomtien Beach
  • Naklua
  • Walking Street
  • Beach Road
  • Airport transfers to/from Bangkok (Suvarnabhumi and Don Mueang)

Languages

This privacy policy is available in:

  • English (primary)
  • Thai (upon request)

Legal Framework

This policy complies with:

  • Thailand Personal Data Protection Act (PDPA)
  • International privacy standards
  • Tourism industry regulations

This Privacy Policy is designed to be transparent and comprehensive. If you have any questions or need clarification on any point, please don’t hesitate to contact us. Your privacy is our priority, and we’re committed to earning and maintaining your trust.